FAQ’s

All customers are advised to make a booking prior to arrival to guarantee your spaces. If you have not made a booking spaces are subject to availability left on that session.

All customers are advised to arrive in park at least 30 minutes prior to your bounce time not to lose valuable time at check in.

Please see your dedicated pricing page.

Main arena is aged 5 with a fully paying adult to supervise. Bouncers aged 6+ can use the arena without supervision.
Any bouncers aged 4 and under will have access to our designated toddler area with a parent/guardian/adult to supervise. Exclusive Tots Take over sessions are also available in each parks.

All children 12 and younger must have an adult present in park at all times. Bouncers aged 13 years and older can be left unattended only if they have a valid BUZZ waiver signed by their parent/guardian.

For your safety and others you must wear trampoline grips socks on our trampoline area and hygiene socks on our inflatable.

No special clothing is required, but we recommend wearing comfortable and breathable clothes. No belt buckles, clothing studs, loose jewellery, key chains, or sharp objects are permitted on the arenas. You must also ensure that your pockets are empty so that you don’t lose anything while participating or risk injuring yourself or others with pocket items. When using our inflatable we would advise long clothing that covers arms and legs. Grip socks are required when on the trampoline arena and Hygiene socks are required for our inflatable.

Our weight limit on the arena is 17.5 stone.

To ensure the safety of all guests at our park, we do not permit outside food and drinks this includes birthday cakes.

Unfortunately birthday items such as cakes, balloons etc are unable to be brought into the park unless you have booked a BUZZ Birthday Party package. We do not accommodate for unofficial birthday parties.

Our BUZZ Waivers are valid for one year after signing.

Bookings are non-refundable but subject to availability you may be able to change your jump day/time. Please call the site and ask to speak to a manager at least 24 hours before your pre-booked jump time.

We certainly do! These can be booked over the phone by giving the park a call. Eligibility may be required to present on arrival. All carers are required to supervise their clients on the arena at all times through out the session.

Yes, every person must read and complete a BUZZ Cardiff/Swansea waiver form before using the park.

If a person is under 16, a parent or legal guardian must sign the waiver.

Yes, parents or guardians are responsible for supervising their children at all times.

No, all children aged 12 and younger must have an adult present in the park at all times.

Yes, bouncers aged 13 years and older can be left unattended only if they have a valid BUZZ waiver signed by their parent or guardian.

No, we are not a drop-off center providing child-minding facilities. Parents are advised to be on-site at all times when their child is jumping.

It is the responsibility of each parent or guardian to decide whether to leave their child at the center unaccompanied, similar to a park or football match. We accept no liability for any child left unsupervised at our premises.

For hygiene and to avoid slipping, all persons must wear BUZZ socks while jumping. Jumpers must always wear the valid-coloured wristband during jumping.

Yes, under no circumstances are people under the influence of alcohol or drugs allowed to use the park.

Always look out for other jumpers and give way to smaller ones. Pregnant women or individuals with health concerns are advised not to jump.

Yes, no lying or sitting on the trampolines is allowed. If you need a break, please use the seating area. Grabbing safety pads or netting is prohibited. No double bouncing, running, wrestling, or rough play is allowed. Only one person per trampoline at a time, and always land with two feet in the middle of the trampoline mat, away from the padding.

No, operating mobile phones, cameras, or similar equipment on the trampolines is prohibited.

Bad language will not be tolerated.

No, food or drink (including gum) is not permitted on the trampolines.

No double somersaults, flips, or tricks over the pads are allowed. Single somersaults are permitted, but no more than two in a row.

No belt buckles, clothing studs, jewellery, key chains, or sharp objects are permitted on the trampolines. Loose change in pockets is also prohibited.

No outside food or drinks are allowed unless special permission is granted by management. Additionally, no birthday items are permitted in the park unless you have booked an official BUZZ Birthday Package.